Operations & Buying Specialist
White Rabbit Japan is at the forefront of the e-commerce revolution, making it easy for anyone, anywhere, to buy anything from Japan.
We're looking for a bilingual Operations & Buying Specialist to join our team in Shinkoyasu, Yokohama.
This is a great opportunity for someone looking for an entry-level job in Japan, where you can build practical experience in e-commerce, purchasing, buying, order management, logistics, customer service, and business operations.
Previous experience in purchasing or e-commerce is welcome, but it's not required. We're looking for someone reliable, organized, comfortable communicating in both Japanese and English, and ready to learn.
About the Role
As an Operations & Buying Specialist, you'll help manage Japan Rabbit customer orders from purchase through arrival at our warehouse.
Customers place orders for products they want to buy from Japanese online stores, marketplaces, and sellers. You'll act as the buyer, completing purchases and ensuring each order is processed accurately.
Once items arrive at our warehouse, our receiving team checks them. If there's a problem—such as a missing item, the wrong product, a damaged item, or a delivery issue—you'll take ownership of resolving it by communicating with the seller or shipping carrier.
You'll also keep customers updated when an issue affects their order.
It's a practical, hands-on role where you'll see the entire e-commerce order process and help make sure customers around the world receive what they ordered.
What You'll Do
You'll manage customer orders from purchase through arrival, working closely with our warehouse, customer support, and operations teams.
Order Management & Buying – Process customer orders, purchase items from Japanese vendors, confirm pricing, availability, and item details, and handle payments.
Inventory & Warehouse Coordination – Manage incoming and stored customer items, maintain accurate records, and coordinate between the warehouse and order teams.
Issue Resolution & Vendor Communication – Contact sellers or carriers in Japanese by email or phone to resolve missing, incorrect, damaged, or delayed orders and arrange refunds, returns, or replacements with the seller when needed.
Customer Support – Keep customers informed in English and assist with order-related questions or issues.
Payments & Bookkeeping – Handle COD and petty cash payments, refund processing, bookkeeping, data entry, and accurate financial records.
Fulfillment & Operations – Support day-to-day fulfillment and e-commerce operations to keep orders moving smoothly.
System & Process Improvements – Work with our engineering and operations teams to improve internal tools, systems, and workflows.
Who We're Looking For
We're looking for someone reliable, detail-oriented, and ready to take ownership of their work. You don't need extensive industry experience—we value strong communication, organization, and a willingness to learn.
Fluent in Japanese and English, with clear and confident communication with vendors, customers, partners, and teammates
Detail-oriented and proactive, catching issues before they become bigger problems
A self-starter who takes ownership, meets deadlines, and follows tasks through to resolution
Customer-focused, with an emphasis on accuracy, transparency, and timely support
Organized and comfortable maintaining order, purchasing, payment, and financial records
Adaptable and able to switch between buying, customer support, and operational tasks as priorities change
Comfortable learning and using different communication, e-commerce, and productivity tools
Nice to Have
Not required, but a plus:
Experience in e-commerce, purchasing, logistics, international shipping, or customer support
Fluent in Japanese or JLPT N2 proficiency
Experience in a startup, international, or multicultural work environment
Familiarity with Japanese business practices
A growth mindset and openness to feedback and new challenges
Experience identifying or implementing process improvements
Training and support will be provided. We're more interested in finding someone with strong communication skills, attention to detail, a positive attitude, and the ability to learn.
Recent graduates, early-career candidates, career changers, and candidates seeking hands-on experience at an international e-commerce company are welcome to apply.
Why Work at White Rabbit Japan?
Build Real E-commerce Experience
You'll gain hands-on experience across e-commerce operations, purchasing, order management, customer support, vendor communication, payments, shipping, and logistics.
Rather than working on one small part of the process, you'll get to understand how an international e-commerce order moves from purchase through arrival.
Work With an International Team
White Rabbit Japan serves customers around the world.
You'll use both Japanese and English in your work and collaborate with people from different backgrounds.
It's a great environment for someone interested in bilingual jobs, international business, Japanese e-commerce, cross-border e-commerce, or global customer service.
Take Ownership
When you're responsible for an order or issue, you'll have the opportunity to follow it through and help reach a solution.
You'll build practical skills in communication, problem-solving, organization, and decision-making that can support your future career in e-commerce and operations.
Learn and Grow
You don't need to arrive knowing everything.
We're looking for someone willing to learn, ask questions, take feedback, and gradually take on more responsibility as they become comfortable with the role.
Work Environment
Location: Shinkoyasu, Yokohama, Japan
Work Style: On-site at our Yokohama office hub
Dress Code: Casual and comfortable
Team: International and multicultural
Languages: Japanese and English
Industry: E-commerce / Cross-Border E-commerce
Role Areas: Purchasing, Buying, Operations, Order Management, Customer Support, Logistics
Start Your Career in E-commerce
If you're looking for an entry-level job in Yokohama where you can use your Japanese and English skills while gaining experience in e-commerce, purchasing, operations, logistics, customer service, and international business, we'd love to hear from you.
Join White Rabbit Japan and help us make buying from Japan easier for customers worldwide.